5

We had all 4 of our vehicles serviced and checked over this week. The guys did a great job and in a timely manner. We feel like they treat us right on price and the entire group is both friendly and professional. Thanks, Randy Turpin

Thank you for all the years you've been bringing us your business and thank you for the review.

- Advanced Auto Care Inc
5

Great Communication, Trusted Diagnosis, Fair Pricing... a fantastic team and service provider...

Thanks for the review and your trust in our service.

- Advanced Auto Care Inc
4

I took it in for some check engine light diagnostics. They were able to fix some issues but others required new parts. They were professional and easy to work with. I would go to them again.

Theo, thanks for taking the time to give us a review and for allowing us to service your vehicle.

- Advanced Auto Care Inc
5

I took my car there for servicing. They were really open and up front about what needed to be done. I wasn’t hassled with a bunch of things that needed to be done, but just told what needed to be done at the moment. They got it done quickly and even gave me a ride back home while they were working on my vehicle.

We appreciate your business and you taking the time to give us a review.

- Advanced Auto Care Inc
5

I liked Dave on the Front Desk. He comes across as professional and honest.

Ed, Thanks so much for your review. David is a huge asset for Advanced Auto Care and a customer making a note of that is always welcomed. We look forward to seeing you next time!

- Advanced Auto Care Inc
2

I wish that they would have told me that they didn’t have my filter and that they would have to order it when they offered to change it. I know how to change an AC filter and was planning on buying one and doing it myself, I just figured it would be nice to have it off my to-do list, but it ended up taking 2 hours, even with no one else waiting on their cars because I had the first appointment of the day. Additionally a manager really went off on a poor guy delivering some carpets because of their poor customer service (which felt a little ironic after I waited 2 hours!) and felt very unprofessional and made me feel uncomfortable. They wore masks on and off. No issues with my oil change but I won’t be going back.

Allison, we appreciate your feedback and sincerely apologize for the delay in service. Communication is always key. When a supplier is taking longer than expected, we owe it to our customers to talk with them about it. I appreciated the opportunity to talk with you by phone a few days ago and attempt to improve your experience. I only hope that you will allow us another opportunity to earn your business.

- Advanced Auto Care Inc
1

They tried to cheat me and did to an extent. I paid $90 for an inspection that included telling me I have rust on my truck as if I couldn't see it. They didn't even fix the squeaking coming from my serpentine belt or the vacuum leak. They tried to tell me I needed new rear brakes which was a flat out lie. I recently replaced my parking brake and I looked at my rear brakes. They don't need replacing. They walked back that comment. They told me my air pump needs replacing but I installed that air pump myself. The reason it went bad was because an engine check valve went bad. So they're going to replace the air pump without figuring out why it went bad? The mechanic said he hadn't "dug that into it". The air pump doesn't even need replacing. They also went snooping around in my truck camper shell. I know because I have a curtain in the rear window which can't be moved without forcing a wire free and it was unhinged. They basically did nothing and kept my truck in their garage for about 2 hours so they could charge me more. I took my truck to Will's in Spencer. Turns out my alternator was making the squeaking. I bought a new one, a new serpentine belt and tensioner. Will charged me $90 and they only took about 30 minutes. Advanced Auto Care are a bunch of crooks and liars. Anybody that says different doesn't know about engines.

Ultimino, As the owner of Advanced Auto Care I take personal offense to the notion that we ever knowingly lie or cheat a customer. Our 22 year history exemplifies our great service. Our terrific customers (well over 125) have publicly touted us with a 5 star google review. A claim that we would rip off or mislead customers is offensive to us and the customers that reviewed us. Claiming stupidity of these customers is shameful. We saw your vehicle on 11/20. That was 11 business days ago. You also set a follow up appointment. We never got a complaint during your wait or cancelation of the follow up. We are happy address your concerns. I personally welcome a conversation with you. Your initial complaints were, " The RPM's surge and drop during Idle. There is a noise when running and extended cranking after sitting. Customer would like to determine if the truck is worth putting money into or should he simply buy a new truck". We found several fault codes (P0146 "O2 sensor not responding", P0327 Knock Sensor, P0410 Air Injection Pump, and P0507 Idle air Control Motor"). We also noted that the vehicle has numerous leaks. I'd also like to address each specific claim. 1: Rust was noted to speak directly to your question of putting money in the truck or not. We see vehicles regularly that are being destroyed by rust faster than mechanical problems are killing their vehicle. No offense is intended. 2: We did not fix the belt because you did not ask us to fix anything. You asked us to evaluate your truck. We did that. Your follow up was to actually fix things. Had you expressed concern at the time of canceling, we would have tried hard to ensure satisfaction. 3: We noted on your inspection that your rear brakes are "nearing end of life" and there was rusting and pitting on your rotors. Nearing does not mean at end of life. This was intended to inform, not to scare. If you had just replaced your parking brakes or cable, you would have seen this. These claims came with a picture. 4: We told you that since there was a P0410 Air Injection pump code present, it COULD be the air pump. We planned to look deeper during the follow up but had several areas to look at during our initial limited time appointment. The technician that was inspecting your car has 29-30 years of experience. He is an ASE Master Tech, was Honda Gold certified, owned and operated his own successful business, and graduated from WyoTech. He is more than qualified to diagnose a problem, given the right amount of time. He had not done enough diagnosis to come to any conclusion with certainty. We had made a plan (with you) to look deeper into this during your follow up appointment. 5: They went snooping around in my truck. This sentence is especially offensive and possibly slanderous. There is, and has NEVER been a time that anyone that works for Advanced Auto Care needlessly looks through a customers private belongings. I have every faith and trust in my employees and cannot express enough concern over a charge like this. 6: We spent 2 hours looking over several areas of concern. That time and information was what you paid for. You also had a lengthy conversation with my technician. No concerns were ever raised. I believe we did an adequate job of addressing your concerns. As stated, I would be more than happy to talk with you about this anytime.

- Advanced Auto Care Inc
5

Have taken good care of my vehicles over the past 7 years

5

Breanne, Thanks for your review. We were very glad to help you with your oil change and tire replacement. We hope to see you on your next service.

- Advanced Auto Care Inc
5

Erica, Thanks for your review. We appreciate the opportunity to service your vehicle.

- Advanced Auto Care Inc